Best Operator 1 to 50 units

Who should enter: Any serviced apartment, aparthotel or extended stay operator with up to 50 units under management.

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement, CSR and environmental policies

5. Effective sales, marketing & distribution

Best operator 51 to 200 units

Who should enter: Any serviced apartment, aparthotel or extended stay operator with between 51 and 200 units under management.

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement, CSR and environmental policies

5. Effective sales, marketing & distribution

Best operator 201+ units

Who should enter: Any serviced apartment, aparthotel or extended stay operator with more than 201 units under management.

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement, CSR and environmental policies

5. Effective sales, marketing & distribution

Best property 1 to 20 units

Who should enter: Any serviced apartment, aparthotel, branded residence or extended stay property with up to 20 units

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, design/architecture, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement

5. Effective sales, marketing & distribution

Best property 21 to 70 units

Who should enter: Any serviced apartment, aparthotel, branded residence or extended stay property with between 21 and 70 units

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, design/architecture, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement

5. Effective sales, marketing & distribution

Best property 71+ units

Who should enter: Any serviced apartment, aparthotel, branded residence or extended stay property with 71 units or more

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, design/architecture, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement

5. Effective sales, marketing & distribution

Best architecture/external design

Who should enter: Property owners and operators - each entry should highlight the design of a single development

Judging Criteria

1. How the project demonstrates creativity and innovation

2. Practicality from a guest perspective (comfort, navigability, ease of use etc)

3. Practicality From an operator perspective (durability, housekeeping, maintenance etc)

4. How the finished project relates to the brief and the original budget

5. What is unique about the space planning for the project

6. The use of FF&E, materials and finishes on the project

7. Sustainability and suitability to the surrounding environment and sensitivity to any heritage issues

Best interior design

Who should enter: Property owners and operators - each entry should highlight the design of a single development

Judging Criteria

1. How the project demonstrates creativity and innovation

2. Practicality from a guest perspective (comfort, navigability, ease of use etc)

3. Practicality From an operator perspective (durability, housekeeping, maintenance etc)

4. How the finished project relates to the brief and the original budget

5. What is unique about the space planning for the project

6. The use of FF&E, materials and finishes on the project

7. Sustainability and suitability to the surrounding environment and sensitivity to any heritage issues

Best marketing or branding campaign

Who should enter? Property owners and operators and service providers - campaigns can be company-wide or specific to a single property or initiative.

Judging Criteria

1. Clear campaign objectives - provide evidence to judges of clear, well thought out objectives and overall strategy for the campaign within the vertical.
2. Innovation and uniqueness - demonstrate innovation and uniqueness within the vertical.
3. Smart execution - briefly describe how your strategy was executed and what made it stand out within your vertical.
4. Success and ROI - clearly show the ROI from the campaign (include actual figures) and why you believe it was a success.

Best use of social media

Who should enter: Property owners and operators and service providers - entries can relate to company-wide activity or be specific to a single property or initiative

Judging Criteria

1. Social Presence: Have accounts in more than one network
2. Content: Fresh and relevant content that resonates with industry and target customers
3. Customer Care: Use social networks to engage existing and new customers
4. Campaign: Use social network regularly to execute different social campaigns.
5. Conversion: Effort to convert social fan base to users of products/services

Best short-term rental platform/operator

Who should enter: Short-term rental platforms who distribute serviced apartment inventory

Judging Criteria

1. Evidence of innovation – new products/services

2. Relevance of services to target audiences

3. Evidence of driving serviced apartment adoption

4. Demonstrating a clear understanding of customers’ needs

5. Case studies showing operator/platform’s impact on customers

Best use of technology

Who should enter: Property owners, operators and suppliers of technology - entries can relate to company-wide activity or be specific to a single property or initiative

Judging Criteria

1. How is this project new, different or unique?

2. How does the project display innovation?

3. How does it improve the guest or user experience, or the way in which products or services are delivered to a client?

4. How well is the complexity of the technology converted into simplicity for the user?

5. Does the project demonstrate the effective use of a cutting edge technology?

6. How frequent is further development and availability of upgrades to enhance and improve it?

Best apartment agent, RMC or TMC

Who should enter? Any agent, RMC or TMC which promotes the use of serviced apartments to its clients

1. Demonstrate the championing of serviced apartments within travel and relocation programmes

2. Demonstrate the effectiveness of your solutions to clients

3. Show innovation in accommodation offer and service delivery to customers

4. Demonstrate excellent customer service

5. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

Best service provider

Who should enter: Any supplier of products or services to serviced apartment and extended stay owners or operators

Judging Criteria

1. Innovation and achievement including measurements/benchmarks for success

2. Teamwork/effective and excellent customer or client relations

3. Leadership

4. Effective use of resources: time, staff & money

5. Contribution to the sector

Rising Star (voted for by Serviced Apartment News readers)

Who should enter: Industry members nominating a colleague. The judges will then select a shortlist, and the award will be voted for online by the Serviced Apartment News readers. Alternatively you can email your nomination for this category to info@internationalhospitality.media

Judging Criteria

1. Demonstrate impact on sector growth/development

2. Legacy/durability of achievements

Industry inspiration (voted for by Serviced Apartment News readers)

Who should enter: Industry members nominating a colleague. The judges will then select a shortlist, and the award will be voted for by Serviced Apartment News readers. Alternatively you can email your nomination to info@internationalhospitality.media

Judging Criteria

1. Demonstrate impact on sector growth/development

2. Legacy/durability of achievements

Outstanding Achievement Award

Who qualifies: Any serviced apartment, aparthotel or extended stay operator.

An individual or organisation that has excelled and represented the wider industry in a positive manner over the past 12 months.

This award is selected by the judging panel.

Best coliving development

Who should enter: Any coliving development internationally.

1. Evidence of delivery a best-in-class guest experience

2. Demonstrating innovation in product, amenities and customer service

3. Demonstrate evidence of adapting offer through the post-pandemic to keep guests safe

4. Evidence of staff and customer engagement, CSR and environmental policies

5. Effective sales, marketing & distribution

Sustainability Award

Who should enter: any building or company (operator or supplier) which is placing sustainability at the heart of its business model

1. Evidence of incorporating environmental/sustainability measures and practices

2. Evidence of social values: community engagement, charity collaborations etc

3. Evidence of staff training and engagement to embrace and promote sustainable values

4. Evidence of educating guests and customers of the importance of the sustainability agenda